Legal & corrections
Complaints, corrections & takedown
We take corrections seriously. CharityGuide.com.au only publishes data computed from public ACNC sources, but errors are still possible. Use this form if you believe a profile is inaccurate, misleading, defamatory, or should be removed.
Our 7-day SLA
Every complaint is acknowledged within 24 hours and substantively addressed within 7 days. This is the basis on which we rely on the digital intermediary innocent-dissemination defence under the Defamation Act 2005 (as amended).
What we will do
- Acknowledge your complaint within 24 hours.
- Verify the underlying ACNC data and any computed signals.
- Where the underlying data is incorrect, correct or remove the affected content within 7 days.
- Where the data is correct but the framing is misleading, revise the page or add a clarifying note.
- Where we do not believe a takedown is warranted, explain why in writing.
What we cannot do
- Change the ACNC source data — for that, contact the ACNC.
- Remove a charity profile simply because the charity disagrees with the score. The methodology is published in full at /methodology; if there is an error in the underlying inputs, we will fix it.
- Provide legal advice.
By email: complaints@charityguide.com.au. By post: PO Box arrangements available on request.